1. Introduction and Scope
Wexora Circuit provides online telecom support and consulting services for small businesses, including telecom bill reviews, plan comparison support, communication setup checklists, vendor documentation organization, and remote connectivity process advisory. All of our services are delivered remotely through written summaries, digital checklists, documentation support, and advisory recommendations. This Privacy Policy applies to personal information we collect through our website, through email correspondence with our team, and through the documents and materials you provide to us in connection with a purchased service.
This policy applies to prospective clients browsing our site, clients who purchase services, and any individuals whose information appears in documents that clients submit to us. It does not apply to the practices of telecommunications carriers, internet service providers, or other vendors whose bills or contracts we may review on your behalf. Wexora Circuit is not a telecommunications carrier and does not operate any regulated communications infrastructure; our relationship with your data is that of an independent advisory service reviewing documents you choose to share with us.
2. Information We Collect Directly From You
We collect information that you provide to us voluntarily. When you place an order, request a consultation, or contact us with a question, we typically collect your name, business name, email address, phone number, billing address, and details about your business communication needs, such as the number of lines you maintain, the vendors you currently work with, or the connectivity challenges you are trying to solve.
Because the core of our work is document review, clients frequently upload or email materials to us. These materials may include:
- Telecom bills and monthly statements from carriers and internet service providers, which may show account numbers, service addresses, line-item charges, and usage summaries;
- Vendor contracts, service agreements, renewal notices, and quotes;
- Invoices, purchase records, and expense documentation related to business communications;
- Internal notes, spreadsheets, or lists describing your locations, staff communication tools, or vendor contacts.
You should submit only the documents necessary for the service you purchased. Where practical, we encourage clients to redact information that is not relevant to our review, such as unrelated financial data or personal details of employees that do not bear on the telecom analysis.
3. Information We Collect Automatically
When you visit our website, certain information is collected automatically through standard web technologies. This includes your device type, browser type and version, operating system, IP address, approximate geographic region derived from your IP address, the pages you view, the time and duration of your visit, and the page or search term that referred you to our site.
This information is collected through cookies, server logs, and similar technologies. It helps us understand how visitors use our site, diagnose technical problems, protect against fraud, and improve our pages. Automatically collected data is generally aggregated or pseudonymized and is not used to build individual profiles of visitors. Our Cookie Policy describes these technologies in greater detail.
4. How We Use Your Information
We use the information we collect for purposes that are consistent with the nature of an advisory documentation service. Specifically, we use personal information to:
- Deliver the services you purchase, including reviewing uploaded bills and contracts, preparing written summaries, building checklists, and issuing advisory recommendations;
- Process payments, send order confirmations, and provide receipts;
- Communicate with you about the status of your engagement, request clarifications about submitted documents, and respond to support inquiries;
- Maintain internal business records, including accounting and tax records;
- Improve our service offerings, templates, and review methodologies based on aggregated, de-identified patterns;
- Detect, investigate, and prevent fraud, abuse, and security incidents; and
- Comply with legal obligations that apply to our business.
We do not use the contents of your uploaded telecom bills, contracts, or invoices for advertising purposes, and we do not use them to market third-party products to you. The documents you provide are used solely to perform the service you engaged us for and to maintain a reasonable record of the work performed.
5. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on the following. We process information as necessary to perform a contract when you purchase a service and we must review your documents and deliver written work products. We rely on our legitimate interests when we secure our systems, prevent fraud, analyze aggregate website usage, and administer our business, provided those interests are not overridden by your rights. We rely on your consent where required, for example for certain non-essential cookies, and you may withdraw consent at any time. Finally, we process information as necessary to comply with legal obligations, such as retaining transaction records for tax purposes.
6. How Client Documents Are Handled and Safeguarded
We recognize that telecom bills, vendor contracts, and invoices can contain commercially sensitive information. We apply specific handling practices to these materials. Documents transmitted to us through our website or receiving channels are encrypted in transit using industry-standard transport layer security. Once received, documents are stored in access-controlled systems and are available only to the team members who are assigned to your engagement and who need the materials to complete the work.
We do not sell, rent, publish, or trade client documents. We do not share the contents of your documents with carriers, vendors, or any other party unless you specifically instruct us to do so in writing as part of the engagement. Working copies and annotations created during a review are treated with the same care as the original documents. When an engagement concludes, documents are retained only for the period described in Section 8 and are then deleted from our active systems in the ordinary course of our disposal routines.
If we ever become aware of a security incident that materially affects the confidentiality of your submitted documents, we will notify you without undue delay using the contact details on file and will describe the nature of the incident and the steps we are taking in response, consistent with applicable breach notification laws.
7. How We Share Information
We share personal information only in limited circumstances and never sell it. We use a small number of service providers to operate our business, including our e-commerce storefront platform, payment processors, cloud hosting and file storage providers, and email service providers. These providers process information on our behalf under contractual obligations to protect it and to use it only for the services they perform for us. Payment card details are handled by our payment processors; Wexora Circuit does not store full payment card numbers on its own systems.
We may also disclose information if required to do so by law, court order, or governmental request; to enforce our terms and policies; to protect the rights, property, or safety of Wexora Circuit, our clients, or others; or in connection with a business transaction such as a merger or asset sale, in which case the successor entity would remain bound by commitments materially consistent with this policy. We do not sell personal information, and we do not share personal information with third parties for their own direct marketing purposes.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy. Account and order records, including invoices and correspondence, are generally retained for up to seven years to satisfy accounting, tax, and legal requirements. Client-submitted documents such as telecom bills and vendor contracts are retained for the duration of the engagement and for a limited period afterward, typically no longer than twelve months, so that we can answer follow-up questions about our deliverables; after that period they are deleted from active systems. Website analytics data is retained in identifiable form for no longer than twenty-six months. You may request earlier deletion of your submitted documents at any time, as described in Section 10, and we will honor such requests unless retention is required by law.
9. Security Measures
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. These measures include encryption of data in transit, role-based access limits so that only assigned personnel can view client files, strong authentication requirements for internal systems, routine review of access permissions, and secure disposal practices for documents that have reached the end of their retention period.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You can help protect your information by using a secure email account, avoiding the submission of documents beyond what your engagement requires, and notifying us promptly if you suspect unauthorized use of your information or receive suspicious correspondence purporting to be from us.
10. Your Rights and Choices
You have choices about the personal information we hold. Subject to applicable law, you may request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of your information or your submitted documents, and request a copy of the information you provided to us in a portable format. You may also object to or ask us to restrict certain processing.
To exercise any of these rights, contact us using the details at the end of this policy and include enough information for us to verify your identity and locate your records, such as the email address used for your order. We will respond within the timeframe required by applicable law, and typically within thirty days. We will not discriminate against you for exercising your privacy rights. Note that deleting certain records, such as documents tied to an active engagement, may limit our ability to complete or support the services you purchased.
11. Children's Privacy
Our website and services are designed for business use and are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from anyone under eighteen. If you believe that a person under eighteen has provided personal information to us, please contact us using the details below and we will take reasonable steps to delete that information promptly.
12. Do-Not-Track Signals and State Privacy Rights
Some browsers offer a Do-Not-Track setting that signals a request not to be tracked. Because there is no uniform industry standard for responding to these signals, our website does not respond to Do-Not-Track signals at this time. Where certain state laws require recognition of broader opt-out preference signals, such as the Global Privacy Control, we will treat them as a valid opt-out to the extent required.
Residents of certain U.S. states, including California, Colorado, Connecticut, Texas, Virginia, and others with comprehensive privacy laws, may have specific statutory rights regarding their personal information. Depending on your state of residence, these may include the right to know what categories of personal information we collect and why, the right to access and obtain a copy of your personal information, the right to correct inaccuracies, the right to delete personal information, and the right to opt out of the sale of personal information, targeted advertising, and certain profiling.
Wexora Circuit does not sell personal information and does not share personal information for cross-context behavioral advertising, so there is no need to opt out of those activities. We also do not use sensitive personal information for purposes that would trigger a right to limit under California law. To exercise any state privacy right, contact us using the details below; you may also use an authorized agent where permitted by law, in which case we may require proof of the agent's authority. If we decline a request, you may appeal by replying to our decision, and we will explain the outcome of the appeal in writing.
13. International Visitors
Wexora Circuit operates from the United States, and our services are directed to small businesses in the United States. If you access our website from outside the United States, be aware that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your jurisdiction. By using our website or services from abroad, you acknowledge this transfer. If you are located in a jurisdiction that grants additional rights, such as the European Economic Area or the United Kingdom, we will honor applicable rights requests to the extent required by the laws that apply to us.
14. Changes to This Policy and How to Contact Us
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the Last Updated date at the top of this page, and material changes will be highlighted through a notice on our website or, where appropriate, by direct email to active clients. Your continued use of our website or services after an updated policy takes effect constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy, wish to exercise any of the rights described above, or want to raise a concern about how your documents or personal information have been handled, please contact Wexora Circuit by email at clarity@wexoracircuit.com, by mail at 201 E Main St, Lexington, KY 40507, or by phone at +1 (859) 245-1786. We aim to acknowledge privacy inquiries within five business days.