1. Overview and Our Philosophy
Wexora Circuit sells professional services, not physical goods. Every engagement — whether a bill review, a plan comparison, a setup checklist, a documentation organization project, or a process advisory — involves dedicated analyst time and a deliverable prepared specifically for one client. Once that time has been spent, it cannot be restocked or resold, which is why our refund framework is tied to the stage of work rather than to a simple return window.
Our philosophy is straightforward: you should never pay for work we have not done, and we should be paid fairly for work we have completed to the agreed scope. Within that principle, we aim to be generous where we reasonably can be, and this Policy is applied together with the revision rights in our Service Agreement, which often resolve concerns faster than a refund would.
2. When Refunds Are Available — The Three Stages
Refund eligibility for every service follows the same three-stage structure, measured from the moment your order is confirmed:
- Before work begins: if you cancel before we have started substantive work on your engagement — meaning before we have begun reviewing your materials or drafting your deliverable — you are entitled to a full refund of one hundred percent (100%) of the amount paid.
- After a draft has been delivered but before the final deliverable: if you cancel after we have sent you a draft, working summary, or preliminary version, but before the final deliverable has been issued, you are entitled to a refund of fifty percent (50%) of the amount paid, reflecting the analyst time already invested.
- After final delivery: once the final deliverable has been sent to you, no refund is available. At that point the full service has been rendered, and any quality concerns are addressed through the revision process described in Section 4.
If you are unsure which stage your engagement is in, email us and we will confirm the current status in writing before you decide whether to cancel.
3. Per-Service Specifics
The three-stage rule applies to all services, with the following clarifications about what counts as "work beginning," a "draft," and "final delivery" for each offering:
- Telecom Bill Review & Summary (from $49): work begins when we start examining your submitted invoices. The draft is the preliminary summary of identified charges; final delivery is the completed written summary document.
- Internet & Phone Plan Comparison Support (from $59): work begins when we start compiling or analyzing plan information against your stated requirements. The draft is the initial comparison table or outline; final delivery is the completed comparison document with our observations.
- Business Communication Setup Checklist (from $75): work begins when we start tailoring the checklist structure to the business situation you described. The draft is the outline version of the checklist; final delivery is the completed digital checklist.
- Telecom Vendor Documentation Organization (from $89): work begins when we start sorting and indexing the documents you provided. The draft is the proposed organization structure or index; final delivery is the organized documentation set with its orientation summary.
- Remote Connectivity Process Advisory (from $99): work begins when we start reviewing your documented processes or when the first scheduled advisory session takes place, whichever is earlier. The draft is the preliminary findings note; final delivery is the completed advisory memorandum. Any advisory session that has already been held is treated as work performed and is not refundable.
4. Revision First — Before Requesting a Refund
Most concerns about a deliverable are not really refund matters; they are clarity or accuracy matters that can be fixed. Every engagement includes one round of revisions at no charge, as described in our Service Agreement. If a deliverable contains an error, is unclear, or does not match the agreed scope, we ask that you first tell us specifically what is wrong so we can correct it. In our experience this resolves the overwhelming majority of issues within a few business days.
If you request a refund for quality reasons without having used your revision round, we will ordinarily respond by offering the revision first. If, after a good-faith revision, the deliverable still materially fails to meet the agreed scope, we will discuss an appropriate remedy, which may include a partial or full refund at our discretion even where Section 2 would not otherwise require one.
5. How to Request a Refund
All refund and cancellation requests must be submitted in writing by email to clarity@wexoracircuit.com. To help us process your request quickly, please include the following in your message:
- the order number or the exact name of the service purchased;
- the date of the order and the email address used at checkout;
- the business name on the order; and
- a brief explanation of the reason for the request.
You may also write to us at Wexora Circuit, 201 E Main St, Lexington, KY 40507, or call +1 (859) 245-1786 with questions, but a refund request only becomes effective when we receive it in writing by email or mail. We will acknowledge every written request within two (2) business days and confirm the stage of your engagement and the refund amount, if any, that applies.
6. Processing Timeline and Method
Approved refunds are processed within five (5) to ten (10) business days of our written approval. Refunds are always issued to the original payment method used at checkout; we do not issue refunds in cash, by check to a different payee, or to a different card or account, as this protects both parties against fraud.
Please note that after we process a refund, your bank, card issuer, or payment provider may take additional time — commonly three (3) to five (5) business days, and occasionally longer — to post the credit to your statement. If a refund has not appeared within ten (10) business days of our confirmation email, contact us and we will provide the transaction reference so you can follow up with your payment provider.
7. Non-Refundable Situations
To keep our pricing fair for all clients, refunds are not available in the following situations:
- the final deliverable has already been sent, and it materially conforms to the agreed scope;
- dissatisfaction stems from third-party outcomes we do not control, such as a vendor declining to adjust a bill, a provider changing plan pricing, or a recommendation producing less savings than hoped;
- the engagement was delayed or the deliverable was affected because required client materials were incomplete, inaccurate, or provided late;
- the request is based on a change of mind after final delivery, or on scope expectations that were never part of the confirmed order; or
- advisory session time that has already been held.
Custom-quoted engagements may include modified refund terms stated in the accepted quote; where they do, the quote's terms control for that engagement.
8. Chargebacks
If you believe a charge is incorrect or a deliverable is deficient, please contact us before initiating a chargeback with your card issuer. We resolve nearly all billing questions directly, and a conversation is almost always faster than a dispute process. When a chargeback is filed on an order where work has been performed or delivered, we will respond to the card network with our records of the order confirmation, correspondence, and delivery.
Initiating a chargeback on an amount that is not refundable under this Policy, without first giving us a reasonable opportunity to resolve the issue, is a breach of our Terms of Service. We reserve the right to suspend active engagements and decline future orders from clients who file chargebacks in bad faith, and to recover amounts owed for services actually delivered.
9. Cancelling and Rescheduling Advisory Sessions
Some engagements, particularly Remote Connectivity Process Advisory, include scheduled remote working sessions. You may reschedule a confirmed session at no charge by emailing us at least twenty-four (24) hours before the scheduled start time. We will offer alternative times within a reasonable window and do our best to accommodate your availability.
If you cancel or miss a session with less than twenty-four (24) hours' notice, the session is treated as held for refund purposes, because the time was reserved and could not be reallocated. We understand emergencies happen; genuine emergencies are handled under Section 10 rather than mechanically under this rule. If we need to reschedule a session for reasons on our side, we will give you as much notice as possible, and repeated rescheduling by us entitles you to cancel the affected engagement with a refund for the undelivered portion.
10. Exceptional Circumstances
We recognize that rigid rules do not fit every situation. If a serious event outside your control — such as a medical emergency, a natural disaster affecting your business, or the closure of the business that ordered the service — prevents you from continuing an engagement, contact us and explain the circumstances. We will consider goodwill remedies beyond what this Policy strictly requires, which may include a full or partial refund, a credit toward a future engagement, or pausing the engagement for completion at a later date.
Similarly, if a force majeure event on our side prevents us from completing your engagement within a reasonable time, as described in our Service Agreement, you may cancel and receive a refund for all work not yet delivered, regardless of stage. Decisions under this Section are made case by case and do not create a precedent for other engagements, but we commit to considering every such request fairly and responding in writing.
11. Relationship to Other Documents
This Refund Policy operates alongside our Terms of Service and Service Agreement, which together govern the full commercial relationship between you and Wexora Circuit. Where a signed Service Agreement amendment or an accepted custom quote contains refund terms specific to an engagement, those specific terms take precedence over this Policy for that engagement only.
Nothing in this Policy limits any right you may have under applicable consumer protection or commercial law that cannot be limited by agreement. Our services are offered to businesses, and this Policy is written with commercial clients in mind; if any mandatory legal provision grants you greater rights than this Policy does, the mandatory provision prevails to the extent of the conflict.
12. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment processing arrangements, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page and publish the updated version on this website. Changes apply prospectively only: any order confirmed before a change takes effect remains governed by the version of this Policy that was in force on the date of confirmation.
We encourage you to review this page before each new order. If you have any questions about how this Policy applies to a current or planned engagement, contact us using the details below and we will confirm the applicable terms in writing before you commit.